Orders

  • What are my payment options?

    • We accept the following – Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.
  • Is my credit card information secure?

  • Will my payment include sales tax?

    • Sales tax is determined based on your location and, if applicable, will be calculated at time of payment.
  • Where do you ship?

    • We ship anywhere within the continental United States. Unfortunately, we do not ship to Alaska and Hawaii at this time.
  • What are your shipping rates? How do you calculate these rates?

    • Shipping rates are determined based on the total price of the products you are purchasing. Additional freight and handling fees may apply for products that require special packaging.
  • How long does it take for my order to ship?

    • This depends on the product purchased. Estimated shipping times can be found within the product description. You will receive an order confirmation within 1 business day that will contain an estimated shipping date for your product(s).
  • What shipping carriers do you use?

    • We typically use Fedex for standard orders.
  • What if I need to rush my order?

  • What if I have a question about your products?

  • How do I know if a product is in stock? When will you receive out of stock items?

    • When you receive your order confirmation, you’ll be notified if the item ordered is out of stock. Our customer support team will contact you with additional details.
  • Where is my order?

    • You will receive a notification once your item has shipped. Check back with us if you have not received tracking confirmation within 21 days of the order.
  • My tracking says my order is delivered, but I didn’t receive anything.

  • How do I know that you’ve received my order?

    • You will receive an order confirmation within 1 business day that will contain an estimated shipping date for your product(s).
  • Can I update/change my order once it’s been placed?

    • Yes, as long as you contact our customer service team within 24 hours.
  • Will my items ship together?

    • While we make every effort to ship your items together to reduce freight costs, some items may ship separately due to their warehouse location.
  • Where do your products ship from?

    • Due to the range of products we offer, our products ship from locations all over the continental United States.

Returns

  • What is your return policy?

    • Please refer to our Return Policy here.
  • How can I request a return?

  • When will I see my refund?

    • Refunds will be issued within 15 business days of receipt of returned product.
  • What if my item is incorrect or damaged?

    • Keep all original packaging and contact our customer service team to file a claim within 24 hours.

Peel & Stick Wallpaper

  • What surface can I use peel and stick wallpaper on?

    • Peel and stick wallpaper can be applied to smooth, clean, flat surfaces Peel and stick wallpaper is NOT suitable for textured walls, cinderblock, unfinished drywall, plywood, concrete, plaster, over existing wallpaper, etc. The slightest bit of texture reduces the amount of surface area the vinyl has to stick to and will effect adhesion. Peel and stick wallpaper should only be used in temperature controlled environments and is not designed for outdoor surfaces. 
  • Can I install peel and stick wallpaper in a bathroom? Is it waterproof?

    • Peel and stick wallpaper is not waterproof but it can be applied in a well-ventilated bathroom. We advise avoiding direct, frequent exposure to water.
  • Can I install peel and stick wallpaper over tile?

    • We do not advise painting over peel and stick wallpaper as the paint will flake off after drying.
  • Can I apply peel and stick wallpaper behind a stove or around a fireplace?

    • We generally recommend at least a 15 inch distance from any high heat sources like a fireplace or stove. Our peel and stick wallpaper is class A fire rated.
  • How long after painting should I wait to install peel and stick wallpaper?

    • It is generally recommended to allow newly painted surfaces to fully cure for 4 weeks (or follow paint manufacturer’s cure time) before applying peel and stick wallpaper.
  • How can I clean peel and stick wallpaper? Is it stain resistant?

    • Peel and stick wallpaper is not stain resistant and can be cleaned with a non-abrasive cloth and water. Chemical cleaners and abrasives should be avoided as they will damage the product.
  • Can I paint over peel and stick wallpaper?

    • We do not advise painting over peel and stick wallpaper as the paint will flake off after drying.